Terms and conditions
Welcome to Faye Kazmi! These Terms and Conditions are here to create a clear, respectful, and grounded container for our work together.
They apply to all services provided by Faye Kazmi ("the Practitioner"), a UK-based coach, bodywork practitioner, and sound therapist. By booking or attending a session, you ("the Client") agree to the following terms.
Services offered
The Practitioner offers coaching, bodywork, and sound therapy sessions that support emotional, physical, and energetic wellbeing.
These sessions are held with care, presence, and professional integrity. They are complementary practices and are not a substitute for medical diagnosis, treatment, or mental health care.
Booking and payment
All sessions must be booked and paid for in advance.
Payment terms (including deposits, if applicable) will be clearly communicated at the time of booking.
Sessions may be delivered in person or online, depending on the service.
Cancellation and rescheduling policy
A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with more than 24 hours’ notice will be:
Rescheduled to a mutually agreed date, or
Refunded if a suitable alternative date cannot be found.
Sessions cancelled with less than 24 hours’ notice will not be eligible for rescheduling or refund, except in exceptional circumstances at the discretion of Faye Kazmi.
Non-attendance without notice will be treated as a late cancellation.
This policy exists to honour both your time and the Practitioner’s energy, preparation, and availability.
Health and medical disclosure
Your safety matters.
Clients must disclose all relevant medical conditions, injuries, diagnoses, and medications prior to receiving any treatment.
This includes any conditions that may be contraindicated for bodywork or sound therapy.
The Practitioner may adapt, postpone, or decline a session if it is not safe or appropriate.
If you are unsure whether a session is suitable for you, please consult a qualified medical professional.
Consent-based practice and intake
All sessions are guided by a trauma-informed, consent-based approach.
Prior to your first session, you will be asked to complete an intake form and provide relevant health and personal information.
Your informed consent will be requested before any bodywork or therapeutic process begins.
You have the right to pause, modify, or stop a session at any time, without needing to explain or justify your decision.
Ongoing verbal and non-verbal consent will be respected throughout the session.
This work is collaborative. You remain in agency at all times.
Client responsibility
Clients agree to engage with honesty and self-awareness, within their own capacity.
Outcomes from coaching and therapeutic sessions vary and are influenced by many factors, including readiness, integration, and personal context.
No specific results are guaranteed.
Scope of practice
The Practitioner does not diagnose medical or psychological conditions.
Services are designed to complement, not replace, professional healthcare.
Clients currently under medical or psychological care are encouraged to inform their healthcare provider of their participation.
Confidentiality
Your story is held with respect.
All information shared in sessions is treated as confidential.
Information will not be disclosed without your consent, except where required by law or where there is a serious risk of harm to yourself or others.
Data Protection and GDPR
Your personal data is handled with care, integrity, and in accordance with UK GDPR.
Personal information collected through booking forms, intake forms, or communication will be used solely for the purpose of delivering safe and appropriate services.
Data may include contact details, health information, and session notes where relevant.
Your information will be stored securely and only retained for as long as necessary for professional, legal, or insurance purposes.
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data (where legally permissible)
Withdraw consent for data processing
Data will not be shared with third parties without your explicit consent, unless required by law.
If you have any questions about how your data is held, you are welcome to ask at any time.
Liability
The Practitioner holds appropriate professional standards and care in all sessions.
By participating, you acknowledge that you are responsible for your own wellbeing during and after sessions.
The Practitioner is not liable for any injury, loss, or damages arising from services provided, except where required under UK law.
Cookies
The website uses cookies to help personalize your online experience. By accessing Faye Kazmi, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
Licence
Unless otherwise stated, Faye Kazmi - Bodywork and sound therapist and/or its licensors own the intellectual property rights for all material on Faye Kazmi. All intellectual property rights are reserved. You may access this from Faye Kazmi for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Faye Kazmi
Sell, rent, or sub-license material from Faye Kazmi
Reproduce, duplicate or copy material from Faye Kazmi
Redistribute content from Faye Kazmi
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Faye Kazmi - Bodywork and sound therapist does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Faye Kazmi - Bodywork and sound therapist, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Faye Kazmi - Bodywork and sound therapist shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Faye Kazmi - Bodywork and sound therapist reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Faye Kazmi - Bodywork and sound therapist a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Amendments
These Terms and Conditions may evolve as the practice grows.
The most current version will always be available via [website/link]. Continued use of services indicates acceptance of any updates.
Contact
If you have any questions or would like clarification before booking, you are warmly invited to reach out.
Faye Kazmi
hello@fayekazmi.co.uk
07883464640
By booking a session, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.